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Group Work/Counselling

 

CPR works with teams and groups across PHC sites. The work we do in teams includes 4 components:

 

1) Defining teams and groups (homogeneous or heterogeneous groups) may include: Clinic; Department; Neighbourhood; Office; Themed group; Unit team

2) Defining the types of work that is appropriate and inappropriate

3) Forgiveness and Reconciliation (Interpersonal conflict) (voluntary not voluntold-ary). Referral by any source is accepted. The CPR forgiveness and reconciliation process is considered voluntary and participants are free to withdraw at anytime.

4) Consultation regarding team

At CPR, we tailor the team and group work to best fit the needs of the team. To that end, we follow a generic template while working to address team needs:

1) Receive referral at CPR and process at weekly CPR team meeting
2) CPR POC (point of contact) contacts referral source and supervisor to arrange consultation (determine appropriateness of services, and best understand and meet needs)
    a) Consult with Leader of team
    b) Consult with Representative sample from team
3) Following consultation, a carefully planned program is developed based on the needs expressed in consultation meeting

4) An outline of the approach created by CPR is presented to the team so the team will know what to expect

5) If team expectations match CPR plan, then we proceed as planned. If mismatched, agenda is discarded and new agenda is created in process while modeling to the group many of the same skills and approaches included in the psychoeducational component

6) Ongoing contact with the supervisor occurs throughout the CPR program

7) Evaluations are distributed during the team sessions to be sure the plan is meeting the whole team needs

8) At the end of the CPR program, a review of the outcomes and evaluations with the team supervisor to ensure needs are met and any follow-up is discussed

Referrals to CPR can be made by anyone one the team. Requests are received by CPR in any format (e.g., email, telephone). Below is a list of some of the names we have given to some of the more common requests we have had:

 

1.              Optimising Collegial Relationships at Work

2.              Caring for Self, Caring for Others

3.              Communicating to Understand and be Understood

4.              Fostering Forgiveness and Reconciliation at Work

5.              Being Psychologically Well at Work

6.              Boundaries and Professionalism

7.              Family Dynamics: Journeying with families in healthcare

8.              Mental Health and Addictions: Understanding yourself

                 and matching patient/client needs

9.              Enhancing Compassionate Care

10.            Compelling Communication

11.            Creating a Civil Team Agreement

12.            Comprehensive Team Agreement/Team Charter: Deciding

                 how the team interacts

13.            Implementing Relationship-Centered Care

14.            Building Personal/Team resilience: Designed by HeartMath

                 Institute

15.            Complex Family Decision-making

16.            Professional Development Life Review Program

17.            Therapeutic Enactment to Repair Reactions to Traumatic

                 Stress

18.            Preserving the Relationship While Having Difficult/Awkward  

18             Conversations